Warmth community specialist Switch2 Vitality has launched a brand new on-line resident portal to provide clients easy accessibility to the assistance and knowledge they want amid the power disaster.
Residents can handle and consider their pay-as-you-go or credit score billing accounts on-line and ask for assist with issues like making funds, shifting or shifting out of their residence, or discovering further assist.
They’ll additionally discover solutions to essentially the most ceaselessly requested buyer questions and get quick entry to info and emergency assist. There are additionally video guides to assist clients higher perceive their good meters.
Residents can login to their safe, non-public MySwitch2 account from the portal, offering full entry to power consumption knowledge, account particulars and tariff info.
Amongst different providers, they will verify and pay credit score payments, view previous payments and pay-as-you-go statements, top-up pay-as-you-go accounts , and consider and/or add meter readings.
Each portals can be found to credit score billing clients and pay-as-you-go clients utilizing Switch2’s G6 and Incontro good meters.
Yanik Croston, Switch2 Operations Supervisor stated: “Our upgraded resident portal provides clients a extra user-friendly, accessible option to discover the knowledge and assist they want, after they want it. chilly winter climate With the added stress of the present power disaster, we wish to give our clients as a lot assist as we are able to.
“We proceed to evaluation and replace the portal, particularly as at this time’s market adjustments, to make sure our clients keep knowledgeable.”