Internet streaming videos stop, pause, or buffer during playback

Video streaming performance is often related to your internet speed and network connection. Streaming a movie from the Internet requires a stable, high-speed Internet connection to avoid freezing, buffering, and re-buffering. If your home network is fast enough to keep up with the playback, then buffering is not necessary.  Check the troubleshooting steps to help resolve the issue.

How to stop buffering?

  • Check if the issue occurs when viewing content from other online video services.
    Note: If the issue only occurs when viewing content from one particular service, that service may experience an issue. In this case, try the service again at a later time.
  • Close other App.
  • Shutdown all other devices in the network.
  • Reduce video quality


  • Try a wired Ethernet connection.
  • Clean Cache
  • Reset the router and/or cable modem and then try again.
    1. Unplug the power cord for your modem and/or router for about one minute.
    2. Plug the power cord back in and wait until the flashing lights indicate that the modem and/or router has completely restarted.
Internet Speed test


  • Check your internet connection speed at  to ensure it meets or exceeds the recommendations: Check your Internet Speed for Netflix at
    • Recommended for SD quality – 3.0 Megabits per second
    • Recommended for HD quality – 5.0 Megabits per second
    • Recommended for Ultra HD quality – 25 Megabits per second notes
    • Your streaming service provider can provide specific recommendations for their service.
    • If your internet speed does not meet the recommendations, contact your internet provider for help.

Perform a power reset of your streaming device.

  • Unplug the power cord of your device for about one minute, then plug it back in,  turn it on, and try again.

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